:root{--navy:#14365c;--blue:#1ba1dc;--green:#6dbe45;--orange:#f26522;--yellow:#f9b21b;--purple:#7b61c9;--red:#e0453a;--bg:#f5f7fb;--card:#fff;--line:#e6eaf0;--txt:#1d2733;--muted:#6b7785;--side:248px}
*{box-sizing:border-box}html,body{margin:0}body{font:14px/1.45 Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--txt)}
a{color:var(--blue);text-decoration:none}a:hover{text-decoration:underline}.muted{color:var(--muted)}.small{font-size:12px}.c{text-align:center}.pos{color:#3d8a1f}.neg{color:var(--red)}.nw{white-space:nowrap}.err{color:var(--red)!important;font-weight:600}.ok{color:#3d8a1f;font-weight:600}
.side{position:fixed;left:0;top:0;bottom:0;width:var(--side);background:#fff;border-right:1px solid var(--line);padding:14px 12px;overflow-y:auto;z-index:20}
.brand{display:flex;align-items:center;gap:10px;color:var(--navy);font-weight:800;font-size:18px;letter-spacing:.5px;padding:4px 6px 16px}.brand:hover{text-decoration:none}.brand img{height:46px}.brand small{display:block;font-size:10px;font-weight:600;letter-spacing:.3px;color:var(--muted)}
.side nav{display:flex;flex-direction:column;gap:2px}.side nav a{display:flex;align-items:center;gap:12px;padding:9px 12px;border-radius:10px;color:#2c3a4b;font-weight:500}.side nav a:hover{background:#f0f4f9;text-decoration:none}.side nav a.on{background:#e8f1fb;color:var(--navy);font-weight:700}
.ic svg,.kic svg,.wait svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.ic{display:flex;color:#4a5a6c}.on .ic{color:var(--blue)}
.wrap{margin-left:var(--side);min-height:100vh}.top{display:flex;align-items:center;gap:16px;padding:12px 24px;background:var(--bg);position:sticky;top:0;z-index:10}
.search{flex:1;max-width:460px}.search input{width:100%;padding:10px 14px 10px 38px;border:1px solid var(--line);border-radius:10px;background:#fff url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' fill='none' stroke='%236b7785' stroke-width='2'%3E%3Ccircle cx='7' cy='7' r='5'/%3E%3Cpath d='M11 11l4 4'/%3E%3C/svg%3E") 12px center no-repeat;font:inherit}
.live{display:flex;align-items:center;gap:6px;color:#2e9d4a;font-weight:600;margin-left:auto}.live i{width:9px;height:9px;border-radius:50%;background:#2ecc55;box-shadow:0 0 0 3px #d6f5dd}#updated{font-size:12px}
.langsw{display:flex;gap:2px;background:#fff;border:1px solid var(--line);border-radius:8px;padding:2px}.langsw button,.langsw a{border:0;background:none;padding:4px 8px;border-radius:6px;font-weight:700;font-size:12px;color:var(--muted);cursor:pointer}.langsw .on{background:var(--navy);color:#fff}
.user{display:flex;align-items:center;gap:8px;font-size:13px;white-space:nowrap}.av{width:34px;height:34px;border-radius:50%;background:linear-gradient(135deg,var(--blue),var(--green));color:#fff;display:flex;align-items:center;justify-content:center;font-weight:800}
main{padding:6px 24px 40px;max-width:1500px}.phead{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:6px 0 14px}.phead h1{margin:0;font-size:22px;color:var(--navy)}.pact{display:flex;gap:8px;align-items:center}
.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:16px 18px;margin-bottom:16px;box-shadow:0 1px 2px rgba(20,54,92,.04)}.chead{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:10px}.chead h3{margin:0;font-size:15px;color:var(--navy);display:flex;align-items:center;gap:6px}
.cnt{background:#eef2f7;color:var(--navy);border-radius:10px;padding:0 8px;font-size:12px}.warnic{color:var(--red)}
.kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:14px;margin-bottom:16px}.kpi{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px 16px;display:flex;gap:14px;align-items:center}
.kic{width:48px;height:48px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;flex:none}.kic svg{width:24px;height:24px}.kic.blue{background:#1e88e5}.kic.green{background:#43a047}.kic.yellow{background:#f9b21b}.kic.purple{background:#7b61c9}.kic.red{background:var(--red)}
.kl{font-size:13px;color:#3d4a5a;font-weight:600}.kv{font-size:26px;font-weight:800;color:var(--navy);line-height:1.15}.kv small{font-size:14px;color:var(--muted)}.ks{font-size:12px;color:var(--muted)}
.alertbar{display:flex;gap:10px;margin-bottom:16px;flex-wrap:wrap}.ab{background:#fff;border:1px solid var(--line);border-radius:10px;padding:8px 14px;color:var(--txt)}.ab b{font-size:16px;margin-right:4px}.ab.warn{border-color:#f8c98a;background:#fff8ec}.ab.crit{border-color:#f3b0aa;background:#fff1f0}.ab.crit b{color:var(--red)}
.grid-home{display:grid;grid-template-columns:1.25fr 1fr;gap:16px}.grid-home .card{margin:0}.span2{grid-column:1/-1}.grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(440px,1fr));gap:16px;margin-bottom:16px}.grid2 .card{margin:0}
.irow{display:grid;grid-template-columns:150px 1fr auto;gap:12px;align-items:center;border:1px solid var(--line);border-radius:10px;padding:10px 12px;margin-bottom:8px}.irow .tag{justify-self:start}.ig{font-weight:700}.ig a{color:var(--txt)}.is{font-size:13px;color:#3d4a5a}.isum{font-size:12.5px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.iside{display:flex;flex-direction:column;align-items:flex-end;gap:6px}.wait{display:inline-flex;align-items:center;gap:4px;font-weight:700;font-size:13px;color:#d48806}.wait svg{width:15px;height:15px}.wait.late{color:var(--red)}.more{display:inline-block;margin-top:4px;font-weight:600}
.tag{display:inline-block;padding:3px 10px;border-radius:7px;font-size:12px;font-weight:700;background:#e8eef5;color:var(--navy);white-space:nowrap}.tag.complaint{background:#e53935;color:#fff}.tag.urgent{background:#f26522;color:#fff}.tag.unanswered_question{background:#fb8c00;color:#fff}.tag.cancellation_schedule{background:#f9b21b;color:#fff}.tag.billing_insurance{background:#7b61c9;color:#fff}.tag.praise{background:#e3f4da;color:#3d8a1f}.tag.other{background:#e8eef5}.tag.gray{background:#eef0f3;color:#6b7785}
.sev{font-size:11px;font-weight:700;padding:2px 7px;border-radius:6px;background:#eef2f7}.sev.s5,.sev.s4{background:#fde3e1;color:var(--red)}.sev.s3{background:#fff1d1;color:#9a6a00}
.hmh{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.heatleg{display:flex;gap:12px;font-size:12px}.heatleg i{display:inline-block;width:10px;height:10px;border-radius:50%;margin-right:5px}
.tiles{display:grid;grid-template-columns:repeat(auto-fill,minmax(26px,1fr));gap:5px;margin-bottom:8px}.tile{aspect-ratio:1;border-radius:5px;transition:transform .1s}.tile:hover{transform:scale(1.25);outline:2px solid var(--navy)}
.heatgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:6px}.htile{border-radius:8px;padding:8px;font-size:12px;min-height:56px;position:relative;color:#1d2733;overflow:hidden}.htile:hover{text-decoration:none;outline:2px solid var(--navy)}.htile b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;padding-right:20px}.htile .flag{position:absolute;top:6px;right:6px;background:#fff;color:var(--red);border-radius:10px;padding:0 6px;font-weight:800;font-style:normal}
.ch{position:relative;height:260px}.bars{display:flex;flex-direction:column;gap:10px}.bar{display:grid;grid-template-columns:170px 1fr 44px;align-items:center;gap:10px}.bl{display:flex;align-items:center;gap:8px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.bl i{width:10px;height:10px;border-radius:50%;flex:none}.bt{background:#eef1f5;border-radius:6px;height:10px;overflow:hidden}.bt span{display:block;height:100%;border-radius:6px}.bar b{text-align:right}
pre.brief{white-space:pre-wrap;font:inherit;margin:0;background:#f8fafc;border-radius:10px;padding:12px 14px;line-height:1.6}
.tabs{display:flex;gap:8px;margin-bottom:14px;flex-wrap:wrap}.tabs button{border:1px solid var(--line);background:#fff;padding:7px 14px;border-radius:20px;cursor:pointer;font-weight:600;color:var(--navy);font:inherit;font-weight:600}.tabs button.on{background:var(--navy);color:#fff;border-color:var(--navy)}.tabs .n{background:var(--orange);color:#fff;border-radius:10px;padding:0 7px;margin-left:4px;font-size:12px}.tabs .on .n{background:#fff;color:var(--navy)}
.list{display:grid;gap:10px}.item{background:#fff;border:1px solid var(--line);border-left:6px solid #9aa3ad;border-radius:12px;padding:12px 16px;display:grid;grid-template-columns:1fr auto;gap:12px}.item.s5{border-left-color:var(--red)}.item.s4{border-left-color:var(--orange)}.item.s3{border-left-color:var(--yellow)}.item.s2{border-left-color:var(--blue)}.item.s1{border-left-color:var(--green)}
.meta{font-size:12px;color:var(--muted);display:flex;gap:10px;flex-wrap:wrap;align-items:center}.meta a{font-weight:700}.sum{font-size:15px;font-weight:600;margin:6px 0}.quote{font-size:13px;color:#445;background:#f6f8fa;border-radius:8px;padding:6px 10px;white-space:pre-wrap;max-height:5em;overflow:hidden}
.item .itside{display:flex;flex-direction:column;gap:6px;align-items:flex-end;min-width:170px}
.btn{display:inline-flex;align-items:center;gap:4px;border:1px solid var(--line);background:#fff;padding:7px 13px;border-radius:9px;cursor:pointer;color:var(--navy);font:inherit;font-weight:600;white-space:nowrap}.btn:hover{background:#f3f6fa;text-decoration:none}.btn.sm{padding:5px 10px;font-size:12.5px}.btn.xs{padding:0 6px;font-size:12px}.btn.ok{background:#43a047;border-color:#43a047;color:#fff}.btn.primary{background:var(--navy);border-color:var(--navy);color:#fff}.btn.danger{background:var(--red);border-color:var(--red);color:#fff}.btn.wa{background:#25d366;border-color:#25d366;color:#fff}.btn:disabled{opacity:.45;cursor:not-allowed}
.sugg{margin-top:10px;background:#f4fbf6;border:1px solid #cfe9d6;border-radius:10px;padding:10px 12px}.sugg textarea{width:100%;margin:6px 0;border:1px solid var(--line);border-radius:8px;padding:8px;font:inherit}.sact{display:flex;gap:6px;align-items:center;flex-wrap:wrap}.tip{background:#fff8e6;border-radius:8px;padding:6px 10px;margin:6px 0}
.toolbar{display:flex;gap:10px;align-items:center;margin-bottom:14px;flex-wrap:wrap}input,select,textarea{font:inherit;border:1px solid var(--line);border-radius:9px;padding:8px 10px;background:#fff;color:var(--txt)}.toolbar input{min-width:240px}
.tablewrap{overflow:auto;max-height:640px}.tbl{border-collapse:collapse;width:100%}.tbl th,.tbl td{padding:8px 10px;border-bottom:1px solid var(--line);text-align:right;vertical-align:top}.tbl th:first-child,.tbl td:first-child,.tbl td.l{text-align:left}.tbl th{background:#f6f8fb;color:var(--navy);font-size:12.5px;cursor:pointer;position:sticky;top:0;white-space:nowrap}.tbl tr.sub td{border-top:0;padding-top:0}
h4{margin:8px 0;color:var(--navy);font-size:13px}.empty{padding:22px;text-align:center;color:var(--muted);background:#fafbfd;border:1px dashed var(--line);border-radius:10px}
.calls{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:12px}.callc{display:flex;gap:12px;border:1px solid var(--line);border-radius:12px;padding:12px}.callc ul{margin:6px 0 0;padding-left:18px;font-size:13px}.score{width:48px;height:48px;border-radius:50%;color:#fff;font-weight:800;font-size:17px;display:flex;align-items:center;justify-content:center;flex:none}
.scorebar{display:inline-block;width:80px;height:8px;background:#eef1f5;border-radius:4px;overflow:hidden;vertical-align:middle}.scorebar i{display:block;height:100%}
.pill{border-radius:20px;padding:4px 12px;font-size:12px;font-weight:700;background:#eef0f3;color:#6b7785}.pill.on{background:#dff5e6;color:#2e9d4a}
.cal{display:grid;grid-template-columns:repeat(7,1fr);gap:4px}.ch2{font-size:12px;font-weight:700;color:var(--muted);text-align:center;padding:4px}.cd{min-height:92px;border:1px solid var(--line);border-radius:8px;padding:4px;display:flex;flex-direction:column;gap:2px;overflow:hidden}.cd.x{border:0}.dn{font-size:11px;font-weight:700;color:var(--muted)}
.ev{display:inline-block;font-size:11px;border-radius:5px;padding:1px 6px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#fff;max-width:100%}.ev:hover{text-decoration:none}.ev.absence{background:var(--red)}.ev.cancellation{background:var(--orange)}.ev.late{background:var(--yellow);color:#4a3600}.ev.coverage_gap{background:var(--purple)}.ev.incident{background:#8e24aa}.legend2{display:flex;gap:8px;margin-bottom:8px}
.frow{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.fcol{display:flex;flex-direction:column;gap:8px}.fcol label,.fgrid label{display:flex;flex-direction:column;gap:3px;font-size:12px;font-weight:600;color:#3d4a5a}.fgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:10px;align-items:end}textarea.full{width:100%}
.tpls{display:flex;flex-direction:column;gap:8px;max-height:280px;overflow:auto;margin-bottom:12px}.tpl{border:1px solid var(--line);border-radius:10px;padding:8px 10px;display:grid;grid-template-columns:160px 1fr auto;gap:10px;align-items:center}.clamp{max-width:420px;overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.gpick{max-height:220px;overflow:auto;border:1px solid var(--line);border-radius:10px;padding:8px;margin:8px 0;display:grid;grid-template-columns:1fr 1fr;gap:3px 12px;font-size:13px}
.preview{background:#efeae2 url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='40' height='40'%3E%3Ccircle cx='5' cy='5' r='1' fill='%23d9d2c5'/%3E%3C/svg%3E");border-radius:10px;padding:14px;margin:8px 0}.wabub{background:#d9fdd3;border-radius:8px 0 8px 8px;padding:6px 9px 4px;max-width:85%;margin-left:auto;box-shadow:0 1px .5px rgba(0,0,0,.13);font-size:14px;white-space:pre-wrap}.wat{display:block;text-align:right;font-size:11px;color:#667781}
.ppl{display:flex;flex-wrap:wrap;gap:6px}.chip{background:#eef2f7;border-radius:14px;padding:3px 10px;font-size:12px}.chip.team{background:#e1f2fb}.chip button{border:0;background:none;cursor:pointer;color:var(--red);font-weight:800}
.hrow{padding:7px 0;border-bottom:1px solid var(--line)}.hrow:last-child{border:0}.memg{display:grid;grid-template-columns:1fr 1fr;gap:4px 16px}.memg ul{margin:0;padding-left:18px}
.setl{display:flex;flex-direction:column}.set{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:12px 0;border-bottom:1px solid var(--line)}.set input:not([type=checkbox]){width:180px}
.sw{position:relative;width:46px;height:26px;flex:none}.sw input{opacity:0;width:0;height:0}.sw span{position:absolute;inset:0;background:#cfd6df;border-radius:13px;cursor:pointer;transition:.2s}.sw span:before{content:"";position:absolute;width:20px;height:20px;left:3px;top:3px;background:#fff;border-radius:50%;transition:.2s}.sw input:checked+span{background:#25d366}.sw input:checked+span:before{transform:translateX(20px)}
.onb td{text-align:center!important}.ck{display:inline-flex;flex-direction:column;align-items:center;font-size:10px;color:var(--muted)}
.itembox{background:#fff8f3;border:1px solid #f8d2bd;border-radius:10px;padding:10px 14px;margin-bottom:12px;max-width:900px}.chatname{font-size:16px}
.thread{display:flex;flex-direction:column;gap:4px;max-width:900px;background:#efeae2;border-radius:12px;padding:14px}.msg{max-width:72%;background:#fff;border-radius:8px;padding:5px 9px;box-shadow:0 1px .5px rgba(0,0,0,.13)}.msg.team{align-self:flex-end;background:#d9fdd3}.msg.hl{outline:3px solid var(--orange)}.msg .who{font-size:12px;font-weight:700;color:#1f7aa8}.msg .t{font-size:11px;color:#667781;text-align:right}.msg .b{white-space:pre-wrap;word-wrap:break-word}.daysep{text-align:center;margin:8px 0}.daysep span{background:#fff;border-radius:7px;padding:3px 10px;font-size:12px;color:#54656f;box-shadow:0 1px .5px rgba(0,0,0,.1)}
.modal{position:fixed;inset:0;background:rgba(15,30,50,.45);display:flex;align-items:center;justify-content:center;z-index:100}.mbox{background:#fff;border-radius:14px;padding:20px 22px;width:min(560px,92vw);max-height:85vh;overflow:auto}.mbox h3{margin:0 0 10px;color:var(--navy)}.mact{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}
.toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%);background:var(--navy);color:#fff;padding:10px 18px;border-radius:10px;z-index:200;box-shadow:0 6px 20px rgba(0,0,0,.2)}.toast.bad{background:var(--red)}
/* report */
.report{background:#fff;border:1px solid var(--line);border-radius:14px;padding:28px 34px;max-width:1080px}.rhead{display:flex;justify-content:space-between;align-items:center;border-bottom:4px solid;border-image:linear-gradient(90deg,var(--blue),var(--green),var(--yellow),var(--orange)) 1;padding-bottom:12px;margin-bottom:12px}.rhead h1{margin:0;color:var(--navy)}.rhead img{height:80px}.report h3{color:var(--navy);margin:20px 0 8px}
.commentary{background:#f6f9fc;border-left:4px solid var(--blue);padding:12px 16px;border-radius:6px;line-height:1.6;margin-bottom:8px}.kpis4{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:10px}.kpi2{border:1px solid var(--line);border-radius:10px;padding:10px 12px}.kpi2 .kv{font-size:22px}.panel{border:1px solid var(--line);border-radius:10px;padding:10px 14px;break-inside:avoid}.report .grid2{grid-template-columns:1fr 1fr}.foot{font-size:11px;color:var(--muted);margin-top:20px;border-top:1px solid var(--line);padding-top:8px}
@media print{.side,.top,.noprint,#waf{display:none!important}.wrap{margin:0}main{padding:0;max-width:none}body{background:#fff}.report{border:0;padding:0;max-width:none}.ch{height:220px}@page{size:letter;margin:12mm}.panel,.kpis4{break-inside:avoid}}
/* login & intake */
body.login{display:flex;align-items:center;justify-content:center;min-height:100vh;background:linear-gradient(135deg,#eaf6fc,#f3faee);padding:20px}form.card{width:360px;display:flex;flex-direction:column;gap:12px;text-align:center;padding:26px 30px;box-shadow:0 10px 30px rgba(20,54,92,.12)}form.card.wide{width:min(560px,100%);text-align:left}form.card img{width:140px;margin:auto}form.card h1{margin:0;color:var(--navy);font-size:20px;text-align:center}form.card p{margin:0}form.card .muted{text-align:center}
form.card label{text-align:left;font-size:13px;font-weight:600;color:var(--navy);display:flex;flex-direction:column;gap:4px}form.card button{background:var(--navy);color:#fff;border:0;padding:11px;border-radius:9px;font-weight:700;cursor:pointer;font:inherit;font-weight:700}form.card .langsw{align-self:flex-end}fieldset{border:1px solid var(--line);border-radius:9px;display:grid;grid-template-columns:1fr 1fr;gap:4px}legend{font-size:13px;font-weight:600;color:var(--navy)}label.chk{flex-direction:row!important;font-weight:400!important;color:var(--txt)!important;align-items:center}.hp{position:absolute;left:-9999px}
/* whatsapp-style assistant */
#waf{position:fixed;right:22px;bottom:22px;z-index:50;display:flex;flex-direction:column;align-items:flex-end;gap:12px}.wafab{width:60px;height:60px;border-radius:50%;border:0;background:#25d366;color:#fff;cursor:pointer;box-shadow:0 6px 18px rgba(0,0,0,.25);display:flex;align-items:center;justify-content:center}.wafab svg{width:30px;height:30px;fill:#fff}
.wapanel{display:none;width:380px;height:560px;max-height:calc(100vh - 120px);border-radius:14px;overflow:hidden;box-shadow:0 12px 40px rgba(0,0,0,.28)}#waf.open .wapanel{display:block}
.wa{display:flex;flex-direction:column;height:100%;background:#efeae2 url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='60' height='60'%3E%3Cpath d='M10 10h4v4h-4zM40 30l3 3-3 3-3-3zM20 45a2 2 0 1 1 0 .1' fill='%23e2dbcf'/%3E%3C/svg%3E");font-family:"Segoe UI",Helvetica,Arial,sans-serif}
.wah{background:#008069;color:#fff;display:flex;align-items:center;gap:10px;padding:10px 14px}.wah img{width:40px;height:40px;border-radius:50%;background:#fff;object-fit:contain}.wan{flex:1;display:flex;flex-direction:column}.wan small{font-size:12px;opacity:.85}.wah button{background:none;border:0;color:#fff;font-size:20px;cursor:pointer;padding:2px 6px}
.wab{flex:1;overflow-y:auto;padding:12px 14px;display:flex;flex-direction:column;gap:4px}.wday{text-align:center;margin:4px 0 8px}.wday span{display:inline-block;background:#ffeecd;color:#54656f;font-size:12px;border-radius:8px;padding:5px 10px;max-width:90%}
.wm{max-width:82%;padding:6px 8px 4px 9px;border-radius:8px;font-size:14.2px;line-height:1.38;box-shadow:0 1px .5px rgba(11,20,26,.13);position:relative;word-wrap:break-word}.wm.bot{background:#fff;align-self:flex-start;border-top-left-radius:0}.wm.me{background:#d9fdd3;align-self:flex-end;border-top-right-radius:0}
.wtime{display:block;text-align:right;font-size:11px;color:#667781;margin-top:2px}.ticks{color:#53bdeb;font-style:normal;letter-spacing:-3px;margin-left:3px}
.typing{display:flex;gap:4px;padding:10px 12px}.typing span{width:7px;height:7px;border-radius:50%;background:#9aa6ad;animation:bl 1.2s infinite}.typing span:nth-child(2){animation-delay:.2s}.typing span:nth-child(3){animation-delay:.4s}@keyframes bl{0%,60%,100%{opacity:.3}30%{opacity:1}}
.wcard{align-self:flex-start;background:#fff;border:1px solid #f8d2bd;border-left:4px solid var(--orange);border-radius:8px;padding:8px 10px;max-width:85%;font-size:13.5px}.wch{font-weight:700;color:var(--orange);margin-bottom:4px}.wca{display:flex;gap:6px;justify-content:flex-end;margin-top:6px}
.wai{display:flex;align-items:center;gap:8px;background:#f0f2f5;padding:8px 10px}.wai input{flex:1;border:0;border-radius:8px;padding:10px 12px;font-size:15px}.waemo{font-size:22px;color:#54656f}.wai button{width:42px;height:42px;border-radius:50%;border:0;background:#00a884;cursor:pointer;display:flex;align-items:center;justify-content:center}.wai button svg{width:22px;height:22px;fill:#fff}
.wapage{height:calc(100vh - 90px);max-width:900px;border-radius:14px;overflow:hidden;box-shadow:0 4px 18px rgba(0,0,0,.12)}
@media(max-width:1100px){.grid-home{grid-template-columns:1fr}.kpis4{grid-template-columns:1fr 1fr}}
@media(max-width:820px){.side{position:static;width:auto;height:auto}.side nav{flex-direction:row;flex-wrap:wrap}.wrap{margin:0}.top{flex-wrap:wrap}.grid2{grid-template-columns:1fr}.irow,.item{grid-template-columns:1fr}.wapanel{width:calc(100vw - 30px)}}
.sugg.rb{background:#d9fdd3;border:0;border-radius:10px 10px 2px 10px;box-shadow:0 1px .5px rgba(0,0,0,.13);max-width:640px;margin-left:auto}.sugg.rb textarea{background:#fff;resize:vertical;min-height:60px}.sugg.rb .sh{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.sugg.sent .bub{white-space:pre-wrap}.item.done{opacity:.6}
body.chatsmode main{max-width:none;padding-bottom:10px}.wweb{display:grid;grid-template-columns:340px 1fr;height:calc(100vh - 80px);background:#fff;border:1px solid var(--line);border-radius:12px;overflow:hidden}
.wl{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0}.wlh{padding:12px 14px;background:#f0f2f5;font-size:16px;color:var(--navy)}.wl input{margin:8px;padding:8px 12px;border:1px solid var(--line);border-radius:8px;background:#f0f2f5;font:inherit}
#clist{overflow-y:auto;flex:1}.cl{display:flex;gap:10px;padding:10px 12px;border-bottom:1px solid #f0f2f5;color:var(--txt);cursor:pointer}.cl:hover{background:#f5f6f6;text-decoration:none}.cl.on{background:#e9edef}
.cav{width:42px;height:42px;flex:none;border-radius:50%;background:#dfe5e7;display:flex;align-items:center;justify-content:center;font-size:20px}.clm{flex:1;min-width:0}.cl1,.cl2{display:flex;justify-content:space-between;gap:6px}.cl1 b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:600}.cl1 small{color:var(--muted);flex:none}
.cl2 span{color:var(--muted);font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cunr{background:#25d366;color:#fff;border-radius:10px;padding:0 7px;font-style:normal;font-size:12px;font-weight:700}.cbad{background:var(--orange);color:#fff;border-radius:10px;padding:0 7px;font-style:normal;font-size:12px;font-weight:700}
.wc{display:flex;flex-direction:column;min-height:0;background:#efeae2}.wcempty{margin:auto;text-align:center;color:var(--muted)}.wcempty img{height:90px;opacity:.8}
.wch{display:flex;align-items:center;gap:10px;padding:8px 14px;background:#f0f2f5;border-bottom:1px solid var(--line)}.wch b{flex:1}
.wm{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:4px;padding:14px 6%}.wm .msg{position:relative;max-width:70%}.wm .msg.mine{background:#d9fdd3;opacity:.9}.wm .msg.needs{outline:2px solid var(--orange)}
.rpl{position:absolute;top:2px;right:-30px;border:0;background:#fff;border-radius:50%;width:24px;height:24px;cursor:pointer;opacity:0;box-shadow:0 1px 2px rgba(0,0,0,.2)}.msg.team .rpl{right:auto;left:-30px}.msg:hover .rpl{opacity:1}
.rq{border-left:3px solid #06cf9c;background:rgba(0,0,0,.05);padding:3px 6px;border-radius:4px;font-size:12px;color:#555;margin-bottom:3px}
#wsug{padding:0 6%}#wsug:not(:empty){padding-top:8px;padding-bottom:6px;border-top:1px solid #ddd;max-height:45%;overflow-y:auto}.wsh{font-size:13px;margin-bottom:4px}
.wcomp{background:#f0f2f5;padding:8px 12px}.wcrow{display:flex;gap:8px;align-items:flex-end}.wcrow textarea{flex:1;border:0;border-radius:8px;padding:10px 12px;font:inherit;resize:none;max-height:160px}.wqb{display:flex;justify-content:space-between;background:#fff;border-left:4px solid #06cf9c;border-radius:6px;padding:6px 10px;margin-bottom:6px;font-size:13px}.wqb button{border:0;background:none;cursor:pointer;font-size:16px}
@media(max-width:860px){.wweb{grid-template-columns:1fr;height:auto}.wl{max-height:40vh}.wc{height:70vh}}
/* ---- mobile / PWA ---- */
.tabbar,.mob,.instb{display:none}
.modal.tour,.modal.sheetm{display:flex;align-items:flex-end;justify-content:center;position:fixed;inset:0;background:rgba(10,25,45,.5);z-index:100}
.sheet{background:#fff;width:100%;max-width:480px;border-radius:22px 22px 0 0;padding:26px 22px calc(22px + env(safe-area-inset-bottom));text-align:center;font-size:17px;animation:up .25s}.sheet h3{color:var(--navy);font-size:22px;margin:8px 0}.sheet p{color:#44515f}
@keyframes up{from{transform:translateY(40px);opacity:0}}.temo{font-size:52px}.dots{display:flex;gap:6px;justify-content:center;margin:14px 0}.dots i{width:8px;height:8px;border-radius:50%;background:#d5dbe3}.dots i.on{background:var(--blue);width:22px;border-radius:4px}
.trow{display:flex;gap:10px}.trow .big{flex:1}.btn.big{display:block;width:100%;padding:15px;font-size:17px;border-radius:14px;text-align:center;margin-top:10px}.btn.ghost{background:#eef2f7;color:var(--navy);border:0}
.steps{text-align:left;font-size:17px;line-height:1.7}.shareic{display:inline-block;border:2px solid var(--blue);color:var(--blue);border-radius:6px;padding:0 5px}
.mh{color:var(--navy);font-size:26px;margin:6px 0 14px}.mcard{padding:6px 0}.mcard h3{margin:10px 18px 4px;color:var(--muted);font-size:13px;text-transform:uppercase;letter-spacing:.5px}
.mlink{display:flex;align-items:center;gap:14px;width:100%;min-height:58px;padding:10px 18px;border:0;border-top:1px solid #f0f2f5;background:none;font:inherit;font-size:17px;color:var(--txt);text-align:left;cursor:pointer}.mlink:hover{text-decoration:none;background:#f7f9fb}.mlink>span:nth-child(2){flex:1}.mlink small.d{display:block;font-size:13px}.mlink b{color:#b0b8c1;font-size:22px}.mlink .ic{font-size:22px;width:28px;justify-content:center}
.sw{position:relative;display:inline-block;width:52px;height:30px}.sw input{opacity:0;width:0;height:0}.sw span{position:absolute;inset:0;background:#cfd6de;border-radius:30px;transition:.2s}.sw span:before{content:"";position:absolute;width:24px;height:24px;left:3px;top:3px;background:#fff;border-radius:50%;transition:.2s}.sw input:checked+span{background:#25d366}.sw input:checked+span:before{transform:translateX(22px)}
@media(max-width:760px){
 body{font-size:16px;padding-bottom:calc(72px + env(safe-area-inset-bottom))}.side{display:none}.wrap{margin-left:0}
 .top{padding:8px 12px calc(8px);gap:8px;padding-top:calc(8px + env(safe-area-inset-top))}.top .live,#updated,.top .user,.top .langsw{display:none}.search{max-width:none}.search input{padding:12px 14px 12px 38px;font-size:16px;border-radius:12px}
 main{padding:4px 12px 20px}.mob{display:block}.swh{background:#eef6fc;color:#2b5a80;border-radius:10px;padding:8px 12px;font-size:14px;margin-bottom:10px}
 .tabbar{display:flex;position:fixed;left:0;right:0;bottom:0;z-index:50;background:#fff;border-top:1px solid var(--line);padding:4px 4px env(safe-area-inset-bottom);box-shadow:0 -2px 10px rgba(0,0,0,.05)}
 .tabbar a{flex:1;display:flex;flex-direction:column;align-items:center;gap:2px;padding:8px 0 6px;color:#6b7785;font-size:12px;font-weight:600;position:relative;min-height:60px}.tabbar a:hover{text-decoration:none}.tabbar a.on{color:var(--navy)}.tabbar a.on .ic{color:var(--blue);background:#e8f1fb;border-radius:14px;padding:2px 16px}.tabbar .ic svg{width:26px;height:26px}
 .tb{display:none;position:absolute;top:4px;left:calc(50% + 6px);background:#25d366;color:#fff;font-style:normal;font-size:11px;font-weight:800;border-radius:10px;padding:0 6px;min-width:18px;text-align:center}.tb.on{display:block}.tabbar a[data-tab=inbox] .tb{background:var(--orange)}
 .wafab{display:none!important}.phead h1{font-size:24px}.tabs{overflow-x:auto;white-space:nowrap}.tabs button{padding:10px 14px;font-size:15px}
 .item{display:block!important;padding:14px!important;border-radius:16px!important;position:relative;touch-action:pan-y}.item .itside{flex-direction:row!important;flex-wrap:wrap;gap:8px;margin-top:10px}.item.swiping{background:#e9f8ee!important}
 .btn,.btn.sm{min-height:44px;padding:10px 16px;font-size:15px;border-radius:12px}.sugg.rb{max-width:none}.sugg.rb textarea{font-size:16px}.sugg [data-send]{flex:1;font-size:17px}
 .kpis{grid-template-columns:1fr 1fr;gap:10px}.kpi{padding:12px;gap:10px}.kpi .kv{font-size:20px}.grid-home,.grid2{display:block!important}
 .wweb{display:block;height:calc(100vh - 150px);border:0;border-radius:0;margin:0 -12px}.wl{height:100%;max-height:none}.wc{display:none;height:100%}
 .wweb.open .wl{display:none}.wweb.open .wc{display:flex}.wm{padding:10px 8px}.wm .msg{max-width:85%;font-size:15px}.rpl{opacity:.7;right:-28px}.cl{padding:12px}.cl1 b{font-size:16px}
 .wch .back{display:inline-flex;font-size:24px;padding:0 8px;border:0;background:none;color:var(--navy)}.wcrow textarea{font-size:16px}#wsend{min-width:52px;border-radius:50%;height:52px}
 .wa.full{height:calc(100vh - 150px)}
 .instb{display:flex;align-items:center;gap:10px;position:fixed;left:10px;right:10px;bottom:calc(80px + env(safe-area-inset-bottom));background:#fff;border-radius:16px;box-shadow:0 8px 30px rgba(0,0,0,.2);padding:10px 12px;z-index:60}.instb img{height:42px;border-radius:10px}.instb span{flex:1}.instb small{display:block;color:var(--muted);font-size:13px}.instb .x{border:0;background:none;font-size:22px;color:var(--muted)}
 .tablewrap{overflow-x:auto}
}
.wch .back{display:none}